Joan Sardino - Owner
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Serving Seniors was established in November 2013 by owner Joan Sardino. Having personally experienced the loneliness that seniors can go through and seeing how many of them want to continue to live independent lives. Often they just need a little help with some basic everyday tasks. Many seniors have family and friends that are not afforded the time to spend with them. Family and friends cannot always be there to help with daily task and errands that may seem small but are very important to a Seniors’ quality of life.
This service was created to help fill the voids Seniors and their Families encounter. To make Seniors’ lives easier and more fulfilled. My goal is to grow these services in the Central New York and surrounding communities. I have full confidence that this will be a success for Seniors, their families, and my future providers.
I have 33 years of Customer Service experience. It has provided me with the ability to meet and work with thousands of people all with different wants and needs. I have learned that everyone isn’t the same but I take pride in using all the resources I have available to find a way to make sure each person is well cared for in a professional and courtesy manner with dignity.
Our Caregiver Selection Process
We like to provide our clients with the best caregivers possible. Our caregivers go through the following process when being considered a part of our family.
- A 3-phase interview (through phone call and then two in person)
- Background check and driver’s verification
- Four-hour online training
- One- hour shadowing with client
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We have a 100% rate of return from our clients. They are happy for many reasons. The greatest of them being our commitment to them and their needs. Saying “NO” is not in our vocabulary. We go out of our way to make sure our clients are happy. Please read our testimonies below whom validate our clients’ satisfaction.
"I have seen Joan Sardino of Serving Seniors working with her clients. She is patient and kind. When I need in-home care for my family I will be giving her a call."
Review By: Nancy - 12/12/2017
"Serving Seniors, Inc. is a hidden gem in upstate NY. While other companies just looked for my dollars, Serving Seniors on the other hand, looked to forge a lasting relationship. With the compassion of a friend, SS, Inc.listened to my needs, developed a plan, and worked with me to achieve my goals. SS, Inc. offers that personal touch often missing in today's marketplace."
Review By: Roman -12/13/2017